Excellent Idea
Hosted call center software provides maximum ROI, no upfront hardware costs, simplified management, and scalability. Contact us today about our:
  • Industry leading call center software
  • Hosted call center management
  • Real-time call center monitoring
  • Powerful reporting capabilities
Find out how gracelandtk.com helps you monitor your call center better, faster and easier than ever before. Take a personal demonstration today and be on your way to better call center management and customer service tomorrow!
 
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Advanced Call Center Software Harness the power of an inbound call center mixed with the capabiilities of the industry's leading outbound dialer. Manage your inbound toll-free and other calls with our advanced call center software, while driving sales forward with our revolutionary "Predictive 2.0" PowerDialer. No one else has the same suite of applications in one complete package.

Features include:

  • Immediate Response Never let fresh leads grow stale. Contact leads generated from your Web form or lead provider within seconds of the lead's arrival.
  • Outbound PowerDialer Our "Predictive 2.0" PowerDialer dynamically pulls in leads and distributes them to your reps at the best possible times to contact and quality. Leave prerecorded voicemails, and more. Outperforms standard predictive dialers by 67%.
  • Inbound/Outbound Call Blending Agents can handle both inbound and outbound calls from the same interface.
  • ACD and IVR Call Routing Have the system route inbound calls to the right agents automatically.
  • CTI Screen Pop Agents are notified of incoming calls through a CTI screen pop, showing existing customer account data.
gracelandtk delivers world class call center service results with an emphasis on professional excellence, personal integrity, technical innovation and customer benefits that are designed to:
  • Save you time and money
  • Increase your revenue and profit
  • Enhance your business image
  • Build your market share
  • Be the First Line ambassadors for your company
  • Achieve your specific business call centre objectives
By providing excellent call center services for decades, we have established and retained a base of the industry’s most talented and committed call center agents and managers to create and execute customized solutions that meet every clients needs, in Canada, the United States and abroad.