consulting
Our mission: simplify complex business processes.
Founded by Call Center industry expert Joan Julius in 1997, Graceland tk specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. Our clients include senior leaders within major Fortune 500 companies across industries.
Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, Gracelandtk can help you.
Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management. We are also experienced in providing unbiased Expert Witness services related to Call Centers and Telecommunications.
Founded by Call Center industry expert Joan Julius in 1997, Graceland tk specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. Our clients include senior leaders within major Fortune 500 companies across industries.
Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, Gracelandtk can help you.
Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management. We are also experienced in providing unbiased Expert Witness services related to Call Centers and Telecommunications.
We partner with your top management team to identify the key strategic elements against which all Call Center operational practices must be tightly aligned. Our strategic sessions yield targeted results, including:
- Validation of company vision, brand, and business goals
- Goal alignment for revenue growth, operations, and the customer experience
- Match-up of revenue goals to operational and technology requirements
- Development of a global set of activities to guide tactical initiatives
An analysis of data gathering results includes mapping current practices against future goals and identifying gaps and mis-alignments.
